When your internal IT team is stretched thin, lacks specialized expertise, or needs scalable support, co-managed IT services provide the flexibility to grow without hiring full-time staff. AIM IT Services is a Managed Service Provider (MSP) offering co-managed IT services and IT staff augmentation for businesses in Phoenix, Portland, and Central Wisconsin. We work alongside your existing IT department to provide additional help desk support, on-site technicians, cybersecurity expertise, compliance guidance, and infrastructure management.
We don’t replace your team.
We empower them.
AIM’s dedicated IT technicians work directly inside your environment while being fully supported by AIM’s senior engineers, cybersecurity specialists, and service leadership. This co-managed IT approach ensures your organization receives hands-on support backed by the structure, tools, and expertise of an experienced Managed Service Provider.
Dedicated on-site or hybrid IT technician aligned to your business
Backed by AIM’s team of senior engineers and specialists
Access to structured ticketing, collaboration, and documentation systems
Standardized workflows and defined escalation paths
Predictable monthly costs without expanding internal headcount
Access to advanced IT management and cybersecurity tools like NinjaOne, Hudu, Huntress, Defender, Afi, and more
Yes. Your on-site technician can escalate directly to AIM’s senior engineers and cybersecurity specialists as part of our co-managed IT support structure.
Your organization manages day-to-day priorities and direction. AIM provides technical oversight, ongoing training, performance management, and access to our full Managed IT Services team.
Yes. IT technicians operate within AIM’s centralized ticketing and documentation platform ATMSv2, ensuring structured workflows, clear escalation paths, and visibility across your entire IT environment.
AIM provides backup coverage through remote support and senior-level engineers as needed, ensuring continuity and minimizing downtime.
Co-managed IT blends your internal team’s strengths with AIM’s specialized technical resources, cybersecurity stack, and operational structure.
Your team stays in control. AIM fills the gaps with the tools and expertise they need.
Your internal tech provides day-to-day user support and on-site presence, while AIM steps in for advanced troubleshooting when issues escalate.
Your team brings deep knowledge of how your business operates, while AIM adds strategic planning and CIO-like guidance.
You continue using the tools your team relies on, enhanced by AIM’s enterprise-grade monitoring, security, and backup solutions.
A shared ATMSv2 platform allows your team and AIM to collaborate in the same workspace. This improves response times and ensures everyone has full context when resolving issues.
AIM supports projects and specialized technical needs, allowing your internal team to focus on their core responsibilities. This reduces burnout and keeps IT aligned with business priorities.
No. Our co-managed IT services are designed to support and strengthen your internal IT department. We collaborate with your team by handling complex, specialized, or time-consuming responsibilities while you maintain leadership and control.
Yes. Your internal IT staff has full access to our centralized ticketing and collaboration platform to create, assign, manage, and escalate support requests within the co-managed IT framework.
Your team can escalate issues directly to AIM’s senior engineers and cybersecurity specialists for advanced troubleshooting, project assistance, or specialized expertise.
Yes. As part of our co-managed IT services, we provide senior-level technical leadership, budget planning, lifecycle management, risk assessments, and long-term IT roadmapping.
ATMSv2 is AIM’s client-facing support portal used for submitting tickets, communicating with AIM support, collaborating with internal and insourced technicians, and keeping technology organized.
Assign tickets, collaborate across teams, and work together inside a shared system to resolve issues efficiently.
Escalate complex issues directly to AIM’s senior-level technicians without delays or unnecessary handoffs.
Keep all conversations, updates, and technical details organized within each ticket for full visibility.
Submit support requests quickly through a client portal without emails, calls, or manual follow-ups.
Access ATMSv2 securely using single sign-on for a fast, frictionless login experience.
Connect NinjaOne, Hudu, and monitoring tools to centralize visibility and streamline support workflows.
No. ATMSv2 is a shared support portal used by both AIM and our clients. It gives your team visibility into tickets, communication, escalations, and support activity in one centralized place.
ATMSv2 can be used by your internal IT team, designated staff, managers, and AIM technicians. Access can be structured so the right people can submit, review, and collaborate on tickets efficiently.
Yes. ATMSv2 provides real-time visibility into ticket updates, responses, assignments, escalations, and related communication so your team can stay fully informed.
Yes. ATMSv2 can also support broader collaboration around service requests, project coordination, technician communication, and structured operational workflows.
Yes. ATMSv2 supports organized documentation and connected workflows, helping your team and AIM technicians work with better context, faster troubleshooting, and clearer handoffs.
ATMSv2 is the shared platform for both AIM and your team, ensuring everyone collaborates inside the same workspace.
Shared ticketing and communication
Real-time visibility into active requests
Documentation attached directly to relevant assets
Direct escalations to senior-level technicians
Organized project tracking
A single location for all support interactions
Whether you’re looking to insource a technician or enhance your internal team through co-management, supported by ATMSv2 and our team of senior-level technicians, AIM IT Services provides the tools, structure, and expertise you need. Fill out the form below and our team will get back to you within 24 hours to discuss your project needs and create a customized solution that perfectly fits your business goals.
